Manage your booking

How do I edit my booking?
In the event that you need to alter the dates of your booking, we have built a feature that will allow the owner or the hirer to propose new dates, they are...
Fri, 28 Aug, 2020 at 2:47 PM
Can I cancel a booking? How?
We appreciate that circumstances can change and that you may need to cancel your booking. A paid booking is deemed as cancelled when the hirer or own...
Thu, 6 Jan, 2022 at 12:40 PM
What is the Cancellation Policy?
(These policies apply to all bookings created after the 1st September 2021) At Camplify, van owners can choose which cancellation policy to offer to ...
Wed, 1 Sep, 2021 at 7:53 AM
Can I pick up the van early? Or return it late?
The Pick-Up and Drop-Off times are decided between the owner and hirer.  Camplify insurance covers a full 24 hour period and we charge for the full 24 hour...
Wed, 12 Aug, 2020 at 10:58 AM
How long does it take to process a refund?
Camplify is a peer-to-peer platform, so if you are no longer able to take your trip, you will need to cancel the booking. Then Camplify will be notified wit...
Tue, 8 Sep, 2020 at 12:03 PM
Can I Postpone instead of Cancel?
Potentially, Camplify allows it as long as the owner agrees.   It's not a requirement of Camplify owners that they must postpone instead of cancel....
Mon, 24 Aug, 2020 at 10:56 AM
What about Road Tolls?
  Understandably, You as the hirer may need to take the motorhome, campervan, or caravan through tolled roads to get to your destination.   If you are ...
Thu, 20 Aug, 2020 at 9:20 AM
Can I change my review?
No, as per ACCC guidelines, all reviews can not be modified or deleted once submitted.  We are often asked to change if you have made a mistake, or an i...
Mon, 24 Aug, 2020 at 11:18 AM
Get ready for your holiday - Check the RV
Please download and follow this guide before you set off on a journey in a caravan, motor home, camper trailer, or camper van.
Fri, 24 Jul, 2020 at 2:54 PM
How do I leave a review?
Understanding Reviews at Camplify We provide a platform that gives both parties the ability to transact safely, easily, and honestly. The listings on ou...
Mon, 24 Aug, 2020 at 11:18 AM