Manage your booking

How long does it take for the owner to respond to my booking request?
We recommend allowing at least 24 hours for the van owner to respond to your booking request.  While you’re waiting for a response, it is a good idea to...
Wed, 29 Jul, 2020 at 11:21 AM
What is the Cancellation Policy?
Owners set their own Cancellation Policy  Owners are able to specify their preferred cancellation policy. When you sign up, the choice will be displayed on...
Fri, 31 Jul, 2020 at 10:37 AM
Am I covered by insurance?
Yes!  All vans (caravans, motorhomes, campertrailers, campervans, etc) listed on our site must be comprehensively insured for hiring. We have worked wit...
Thu, 9 Apr, 2020 at 9:14 PM
Get ready for your holiday - Check the RV
Please download and follow this guide before you set off on a journey in a caravan, motor home, camper trailer, or camper van.
Fri, 24 Jul, 2020 at 2:54 PM
How does the payment process work?
When your booking has been confirmed by the owner, the next step is to pay for the booking. Camplify first requires a deposit that amounts to 25% of the...
Wed, 29 Jul, 2020 at 10:07 AM
Can I pick up the van early? Or return it late?
Our default time for pick-up and drop off is 12noon. This is a guideline only and you can negotiate an earlier or later time by discussing with the owner pr...
Mon, 27 Jul, 2020 at 8:42 AM
Can I cancel a booking?
We appreciate that circumstances can change and that you may need to cancel your booking. A booking is deemed as cancelled when you click the cancel but...
Wed, 22 Jul, 2020 at 2:25 PM
What about road tolls?
  Understandably, you may need to take the van through tolled roads.  If you have not arranged an E-tag prior to the hire, that's ok - the owed paymen...
Thu, 18 Apr, 2019 at 9:03 AM
How long does it take to process a refund?
Camplify is a peer-to-peer platform, so if you are no longer able to take your trip, you will need to cancel the booking. Then Camplify will be notified wit...
Mon, 27 Jul, 2020 at 11:49 AM