Manage your booking

What is the Cancellation Policy?
Owners set their own Cancellation Policy  Owners are able to specify their preferred cancellation policy. When you sign up, the choice will be displayed on...
Fri, 31 Jul, 2020 at 10:37 AM
Can I cancel a booking? How?
We appreciate that circumstances can change and that you may need to cancel your booking. A paid booking is deemed as canceled when the hirer or owne...
Tue, 8 Sep, 2020 at 12:01 PM
Can you call me? I need help
When you need help We have developed a professional, reliable, and capable support team to assist with any problem you may have as an owner. In the interes...
Fri, 28 Aug, 2020 at 11:10 AM
How do I edit my booking?
In the event that you need to alter the dates of your booking, we have built a feature that will allow the owner or the hirer to propose new dates, they are...
Fri, 28 Aug, 2020 at 2:47 PM
Can I Postpone instead of Cancel?
Potentially, Camplify allows it as long as the owner agrees.   It's not a requirement of Camplify owners that they must postpone instead of cancel....
Mon, 24 Aug, 2020 at 10:56 AM
How long does it take to process a refund?
Camplify is a peer-to-peer platform, so if you are no longer able to take your trip, you will need to cancel the booking. Then Camplify will be notified wit...
Tue, 8 Sep, 2020 at 12:03 PM
Can I pick up the van early? Or return it late?
The Pick-Up and Drop-Off times are decided between the owner and hirer.  Camplify insurance covers a full 24 hour period and we charge for the full 24 hour...
Wed, 12 Aug, 2020 at 10:58 AM
What about Road Tolls?
  Understandably, You as the hirer may need to take the motorhome, campervan, or caravan through tolled roads to get to your destination.   If you are ...
Thu, 20 Aug, 2020 at 9:20 AM
Can I change my review?
No, as per ACCC guidelines, all reviews can not be modified or deleted once submitted.  We are often asked to change if you have made a mistake, or an i...
Mon, 24 Aug, 2020 at 11:18 AM
Get ready for your holiday - Check the RV
Please download and follow this guide before you set off on a journey in a caravan, motor home, camper trailer, or camper van.
Fri, 24 Jul, 2020 at 2:54 PM