If you are interested in deactivating your Premium Membership, please bear in mind that you have signed a contract. We have provided some information for you below to consider your options.

Premium Membership Conditions

  1. If you signed up after August 1st, 2020, you have committed to a 12-month contract.
  2. The terms of the contract are available online at all times and discussed over the phone before every contract is processed.
  3. If your cancellation falls within your 12-month contract, you will need to pay the remainder of your term to cancel.
  4. OR If you have sold your van, you will need to provide "Proof of sale" to be exempt from the charges.
  5. There is a cooling-off period of 30 days from the commencement date with a full refund

See information about the policy here;

If you choose to deactivate your Premium Membership, you will need to change to the "Bring Your Own Insurance" Policy. This will change all of your upcoming bookings to a commission of 7% and we will remove the prioritized marketing benefits and support available to Premium Members. 

Your options to deactivate

  1. Wait until the end of term, I will cancel the automatic renewal

  2. Payout the remainder of your 12-month contract

  3. Sell and be exempt from all cancellation charges

Whichever option you decide, please let our team know as we will need to change the information on your account.