It's not acceptable for bookings to made off the platform or for payments to be made offline, as we will not be able to ensure the safety of your transaction or insurance.
As an owner on Camplify, it is important that you use the system and payment gateway to complete all hires. By paying through the system and completing the Pre-hire and Post-hire checklists on Camplify we make sure you are protected and covered should anything go wrong.
We retain all records of conversations between you and the hirer on our platform and all documentation completed during the checklist phases.
During the payment process, Camplify also collects the customer's details for the bond. If payment does not occur through the system we can not collect the customer's payment details for the bond.
If you do not use the system and payment does not occur online we can not assist you if you need to make an insurance claim, with evidence or the security bond.
Camplify also provides roadside assistance while your van is on hire nationwide through our partnership with the NRMA. This is provided for free for all hires that are completed and paid through the system.