Updated as of August 10th, 2020.

Please note that as the COVID situation changes, please follow government rulings.


Our cancellation policies have now been updated to also include cancellations caused by government restrictions. This means that hirers have extra COVID 19 protection and will be able to get either a full credit or refund if they have to cancel.

The amount of credit or refund that your hirer will receive will be based on the cancellation policy that you have chosen (Flexible, Moderate, Strict).


FAQ - What is the Cancellation Policy?

As we start to see some light at the end of the tunnel expect to see your calendars filled with holidaymakers eager to get out and explore our beautiful country, all while supporting the local communities reliant on tourism to thrive.


As always, our customer service team is just a phone call away, should you require any advice or assistance along the way 1300 416 133.