As the coronavirus (COVID-19) situation continues to change around the world, we understand that our community of owners and holidaymakers may be seeking advice on how this impacts their Camplify experience.

With new information being received regularly, it can be a confusing time for those making holiday plans. We’re closely monitoring global advice from the World Health Organization (WHO), plus the local authorities' travel guidance and health advisories in the countries that we operate.

To help holidaymakers make informed decisions and bring reassurance to our community of van owners, we’ve created the following in-depth set of Frequent Asked Questions.

Following the guidance of the ACCC during these exceptional times, we’re working hard to find fair solutions for all - see here for further detail around COVID-19 consumer rights

If you have any questions that are not mentioned or you would like to discuss in detail please contact our 
Customer Support Team on 1300 416 133

COVID Safe Plans - 

For owners - How can I be COVID Safe and hire out my RV through Camplify?

For Hirers - How can I be COVID Safe and hire through Camplify?

Where can I get help?

We have developed a professional, reliable, and capable support team to assist with any problem you may have as an owner and we are available 7 days a week. 

Call Customer Support 24/7 - 1300 416 133

Search the Help Desk

Our team has created over 150 Frequent asked questions with in-depth detail to assist both our owner community and hirers with quick and concise information.

Online Support and FAQ's -

If you can't find the answer then use the "Contact Us form", please include this information:

Information we need from you to help you

  1. Your Name, Phone number, and Email
  2. Booking ID - What is my Booking ID?
  3. RV ID (last digits in your listing URL) -  What is my RV ID?