What is the payment process for Hirers

  1. Request to book - no payment or charges, all fees are displayed
  2. Add extra products offered by the owner -  no payment or charges, but all fees are displayed.
  3. Remember a 'day' is a full 24 hour period and you and the hirer decide on pickup times.
  4. Once "Approved" by owner
  5. Email sent to the hirer
    1. Email send and Hirer is asked to pay Camplify
      1. Outside 30 days = 25% deposit
      2. Inside of 30 days = Full payment
  6. They go to "Make a payment"
    1. Payment gateway asks if they would like to apply any Camplify Credit
    2. Payment gateway asks if they would like to reduce their liability
  7. They add credit card details and pay
  8. Confirmation email and notification is sent


FAQ - How do I make a booking with Camplify?


Camplify Charges


Camplify Commission

Hirers are charged 15% on all bookings to Camplify paying for 24/7 phone support and Roadside Assistance across Australia. When a hirer books, this amount is shown on their booking request. It's currently not shown on the owner side of the booking to avoid confusion about who is paying or receiving the amount.


They can reduce their Liability

Hirers are able to reduce their liability before they confirm payment on each booking. The amount that they are liable is dependant upon their RV type chosen for the booking. The options are charged as a daily rate and are all optional.


Find out more  https://www.camplify.com.au/liability-waiver

FAQ - Can hirers reduce their liability?

FAQ - What is my liability as a hirer?


External to Camplify

Optional Travel Insurance

Hirers are able to bring their own Travel Insurance, but we currently don't sell it. We offer 3 cancelations policies to owners to reduce their need to BYO insurance.