When your RV returns from hire


1. Greet the hirer and ask them:

  • How was their trip?
  • What did they like/dislike?
  • Is there anything that could have been better?
  • Did anything go wrong? Was their damage?


2. Do an initial inspection with the hirer

Walk-in and around your RV with your hirer. Can you see obvious damage?

If you can see that everything appears normal, wish your hirer well and remind them to leave you a review on Camplify. Many owners offer a repeat hirer discount to encourage more bookings.

3. Do a thorough inspection by yourself

We recommend you check within 24 hours, giving you ample time to collect evidence of damage, communicate with the hirer, and put together your Post-Hire checklist submission.

You MUST complete and submit the post-hire checklist on the app within 48hrs regardless of damages. 

 

How to do the Post Hire Checklist:

App

  1. Login to your Camplify App
  2. Go to "Bookings" on the bottom menu
  3. Select the hire in "Past"
  4. Click your hirers specific "booking"
  5. You will see a triangle icon next to "Post-hire checklist"
  6. Click this and begin to answer the questions
  7. If there is no damage -  You are asked "Is there damage to your RV". You can answer "No"
  8. If you can see any damage - then you will need to begin the process we outlined in the Damage module. 
  9. When you are complete, click "Submit" and a record will be saved to your account.

BACK UP ONLY - Mobile

Camplify will send you a text reminder on the day of your hire ending to your mobile. 

Click the link inside the text, which will open the Post - Hire checklist old form.


BACK UP ONLY - Computer

You will also find a blue button, with the link on your booking.

It will appear 24 hours before the drop-off.


FAQ - Where can I find the Pre and Post Hire Checklists?