When you need help

We have developed a professional, reliable, and capable support team to assist with any problem you may have. In the interest of making sure issues are resolved in an efficient and effective manner, there are a few guidelines and best practices we've established when it comes to requesting assistance from the Camplify team. 

URGENT - Call 1300 416 133

We operate almost 24/7 with teams in Australia (9am - 5pm AEST time) and Internationally.

If the line is busy, record a message and we will call back.

NON - URGENT - Search the Help Desk

Online Support and FAQs - https://help.camplify.com.au/en/support/solutions

If you can't find the answer then use the "Contact Us form", please include this information:

Information we need from you to help you

  1. Your Name, Phone number and Email
  2. Booking ID
  3. RV ID (last digits in the listing URL)

Do not contact the Camplify Facebook Groups for urgent attention.  

The Facebook group is NOT a suitable place for urgent issues, damage or insurance questions.

Finding the "Booking ID"

  1. Go to your Camplify App or Dashboard
  2. Find the booking in "Bookings"
  3. See the "Booking ID" and Hirers Name

Finding the "RV ID"

  1. Go to your Camplify App or Dashboard
  2. Look for your RV
  3. Click on the picture of the RV and it will open the public link
  4. This is the RV ID or Listing Link