Owners set their own Cancellation Policy 

Owners are able to specify their preferred cancellation policy. When you sign up, the choice will be displayed on your dashboard. You are able to amend this at any time by calling Camplify Support.


The owner's choice is displayed on each RV at the bottom of the listing.

When a hirer "requests to book", the policy on the RV at that time is the one for that hire and can not be changed. 


See the Terms and Conditions - https://www.camplify.com.au/Cancellation-policies 


Is there a cancellation fee?

All change of mind refunds will incur a $25 administration fee, however, this does not apply to credits. There are no fees if bookings are canceled due to government restrictions.


What are the policies?

Flexible

  1. Change of Mind Policy
    1. Full refund up to 7 days before the start of the  booking
    2. less than 7 days 90% Credit to 
    3. Less than 48 hours from the start of booking - no credit or refund
  2. Extenuating Circumstance
    1. Full refund up to 3 days before the start of the booking
    2. Full credit up to 24 hours before the start of the booking


Moderate

  1. Change of Mind Policy
    1. Full refund up to 30 days from the start of the booking
    2. Less than 30 days - 90% credit 
    3. Less than 10 days from the start of booking - no credit or refund
  2. Extenuating Circumstance
    1. Full refund up to 5 days before the start of the booking
    2. Full credit up to 24 hours before the start of the booking


Strict

  1. Change of Mind Policy
    1. Full refund up to 45 days from the start of the booking
    2. 45 days to 20 days -  90% credit
    3. Less than 20 days from the start of the booking - no credit or refund
  2. Extenuating Circumstance
    1. Full refund up to 10 days before the start of the booking
    2. Full credit up to 48 hours before the start of the booking