If the damage occurred whilst on hire:

In the event a hirer accidentally damages your van, you will be prompted to provide details on our post-hire checklist. Our team will review the events in accordance with our Hirer Terms and Conditions. You may be asked to obtain a quote to assess the damage. If required, the Incident may be progressed to a Claim with Rentsure or the applicable Insurer. 

FAQ - What is a Post-Hire Checklist?

FAQ - How do I do the Post-Hire Checklist?

FAQ - How do damage claims work at Camplify?

If the damage occurred whilst using the vehicle personally:

If you are a Premium member and you need to make a personal motor claim, please notify directly to Rentsure at:  https://www.rentsure.com.au/make-a-claim  

FAQ - What is Undetected Damage?

FAQ - What is Faultless Excess?

If you run into any issues, our support team is always on hand to walk you through the process.