If the damage occurred whilst on hire:

In the event a hirer accidentally damages your van, you will be prompted to provide details on our post-hire checklist. Our team will review the events in accordance with our Hirer Terms and Conditions. You may be asked to obtain up to 2 quotes to assess the damage. If required, the Incident may be progressed to a Claim with the applicable insurer.

FAQ - What is a Post-Hire Checklist?

FAQ - How do I do the Post-Hire Checklist?

FAQ - How do damage claims work at Camplify?

If the damage occurred whilst using the vehicle personally:

If you are a Premium member and wish to submit a damage claim that relates to personal use, you need to submit a email to support@camplify.com.au and submit all evidence and information (as you would a hirer claim). Then Camplify will help you submit your personal claim directly to our fleet insurer. 

FAQ - What is Undetected Damage?

FAQ - What is Faultless Excess?

If you run into any issues, our support team is always on hand to walk you through the process.