If the damage occurred whilst on hire:
In the event a hirer accidentally damages your van, you will be prompted to provide details on our post-hire checklist. Our team will review the events in accordance with our Hirer Terms and Conditions. You may be asked to obtain a quote to assess the damage. If required, the Incident may be progressed to a Claim with Rentsure or the applicable Insurer.
If the damage occurred whilst using the vehicle personally:
If you are a Premium member and you need to submit a email to email@example.com and submit all evidence and information (as you would a hirer claim). Then Camplify will help you submit your personal claim directly to Rentsure.
If you run into any issues, our support team is always on hand to walk you through the process.