We appreciate that circumstances can change and that you may need to cancel your booking.
A booking is deemed as cancelled when you click the cancel button on the View Booking page relating to that booking.
Hirers who cancel a confirmed (paid) booking are subject to the cancellation policy of the owner they booked with. Each van owner can choose between three cancellation policies
Each of these policies has conditions for 'Change of mind' cancellations and 'Government restrictions' cancellations.
If your booking is cancelled due to travel restrictions imposed by the government (eg. due to COVID-19) then you classify as a 'government restriction' cancellation.
Full details of each policy can be found here: https://www.camplify.com.au/Cancellation-policies
Any entitlement to a refund is subject to the Camplify Booking Fee, which is non-refundable and any and all taxes will be retained and remitted. Cleaning fees are refunded if a cancellation is made in accordance with this clause.
If there is a dispute with the Caravan Owner regarding the cancellation, you must notify Camplify within 48 hours of booking and allow Camplify to resolve the dispute. In extenuating circumstances, Camplify in its sole discretion may waive the operation of the Cancellation policy.
Please refer to our Hirer Contract below for more detail.
Owners who cancel a confirmed booking must return any provided funds via direct deposit to Camplify within 24 hours. Because cancellations disrupt guests' plans and impact confidence in the Camplify community, penalties will be applied for owner cancellations.
Please refer our Owner contract below for more detail.