Make a booking 17

• How do I make a booking with Camplify?
• How long does it take for the owner to respond to my booking request?
• How do I speak with the owner?
• Can I add an additional driver? How?
• What is a brake controller, and do I need one?

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COVID + Hiring with Camplify 9

• Are the RVs cleaned? COVID Safe?
• What happens if travel restrictions return?
• How can I be COVID Safe and hire through Camplify?
• What information do you have on COVID + Camplify?
• What are the Extenuating Circumstances?

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Paying for a booking 12

• When do hirers pay?
• How do I pay for my booking?
• Am I paying the owner or Camplify?
• What is the Service Fee?
• Does it cost extra for Drop-Off/Set-Up?

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Manage your booking 13

• How do I edit my booking?
• Can I cancel a booking? How?
• What is the Cancellation Policy?
• Can I pick up the van early? Or return it late?
• How long does it take to process a refund?

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Hirer Insurance and Liability 11

• How does insurance work for a hirer?
• Am I covered by insurance?
• What is my liability as a hirer?
• Does Camplify hold a hirer bond?
• Can I take the van off-road ?

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Breakdown, Accidents and Damage 6

• What if I break down?
• Advice for hirers - Preventing Damage
• What happens if damage occurs on hire?
• What if I am in an Accident?
• What if the damage is not my fault?

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