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Hirers - Australia
Make a booking
How do I make a booking with Camplify?
How long does it take for the owner to respond to my booking request?
How do I speak with the owner?
Can I add an additional driver? How?
What is a brake controller, and do I need one?
See all 17 articles
COVID + Hiring with Camplify
Are the RVs cleaned? COVID Safe?
What happens if travel restrictions return?
How can I be COVID Safe and hire through Camplify?
What information do you have on COVID + Camplify?
What are the Extenuating Circumstances?
See all 9 articles
Paying for a booking
When do hirers pay?
How do I pay for my booking?
Am I paying the owner or Camplify?
What is the Service Fee?
Does it cost extra for Drop-Off/Set-Up?
See all 12 articles
Manage your booking
How do I edit my booking?
Can I cancel a booking? How?
What is the Cancellation Policy?
Can I pick up the van early? Or return it late?
How long does it take to process a refund?
See all 13 articles
Hirer Insurance and Liability
How does insurance work for a hirer?
Am I covered by insurance?
What is my excess as a hirer?
Does Camplify hold a hirer bond?
Can I take the van off-road ?
See all 11 articles
Breakdown, Accidents and Damage
What if I break down?
Advice for hirers - Preventing Damage
What happens if damage occurs on hire?
What if I am in an Accident?
What if the damage is not my fault?
See all 6 articles