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Owner - Frequently Asked Questions
Become a Camplify Owner
How do I become a Camplify owner?
What does Camplify charge the hirer?
What if my RV gets damaged?
How do we communicate with owners?
What is my RV ID?
Setting up your RV listing
How do I edit my listing?
Setting up your RV hire type
What questions should I ask hirers?
How much can I charge? Pricing Strategies
How do I update my pricing and availability?
See all 15 articles
Download our Camplify App
My pre hire checklist photos haven't saved on the app?
Camplify GPS Tracker
Can I buy a Camplify GPS?
I've ordered the GPS, but I haven't received it yet?
Why am I getting errors when accessing the GPS tracker?
How to login to see GPS Tracking
How do I use the GPS?
See all 13 articles
How do I amend the Booking dates/ price?
How does Camplify screen hirers? Verify hirers?
Receiving a Booking Request
How do I message the hirer?
Why can't I talk to the hirer offline?
See all 10 articles
Pick-Up and Return
How can I be COVID Safe and hire out my RV through Camplify?
How do I prepare the RV for hire?
What is a pre-hire checklist?
How do I do the Pre-Hire Checklist?
How do I do a handover?
See all 11 articles
Getting paid from Camplify
How do I know that a hirer has paid?
When will I get paid?
What if the hirer wants to pay offline?
Reviews of Hirer and RV
How do I leave a review of the hirer?
How do I get good reviews?
What if my hirer leaves a bad review?
If I have a damage claim in progress, should I leave a review?
General Insurance and Damage
What are my insurance options for rental cover?
How does the Flexible Membership work?
What if my van gets damaged during the hire?
What happens if there is damage to my van whilst on hire?
How can I reduce the chance of damage?
See all 13 articles
Insurance Update Announcement - Australia and New Zealand - July 28th 2020
Can I read the Rentsure Policy Wording / Product Disclosure Statement?
How do I buy Premium Membership?
What am I covered for?
What are the key exclusions of the Rentsure policy?
See all 18 articles
Manage your Account
Where is my Tax / EOFY statement?
How do I remove/deactivate my RV from Camplify?
Do I need to pay Tax?
Do I need an ABN?
Adding and updating your account information
See all 6 articles
Marketing and Growth
How do I get more hires?
Can Camplify help with Marketing?
How do I start or expand my Camplify business?
Help Desk Software