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Owners - Australia
COVID + Owning and Renting on Camplify
6
What happens with bookings whilst restrictions are still in place?
What happens if my hirer can no longer travel due to travel restrictions?
My hirer wants to cancel because of COVID
Cleaning and Handover Guide Covid-19 + Camplify
Can my RV do social distancing and self-isolation bookings?
See all 6 articles
Joining Camplify
11
How does Camplify work in Australia?
How do I become a Camplify owner?
How do I start or expand my Camplify business?
What does Camplify charge the hirer?
I need urgent help, what do I do?
See all 11 articles
General Insurance
8
What are my insurance options for rental cover?
Can hirers reduce their liability?
Does Camplify hold a hirer bond?
How does the Flexible Membership work?
What is Camplify’s role in managing an Incident?
See all 8 articles
Premium Membership
19
How do I buy Premium Membership?
What am I covered for?
Can I read the Rentsure Policy Wording / Product Disclosure Statement?
Insurance Update Announcement - Australia and New Zealand - July 28th 2020
What are the key exclusions of the Rentsure policy?
See all 19 articles
Setting up your RV listing
16
How do I edit my listing?
What questions should I ask hirers?
How much should I charge for relocation fee?
How do I update my pricing and availability?
How do I block off dates / reserve my own RV
See all 16 articles
Managing Bookings
15
How do I edit the hirers booking? Dates? Prices?
Can the hirer postpone, instead of cancel?
How do I speak with the hirer?
Why can't I talk to the hirer offline?
Can I have two bookings on one day?
See all 15 articles
Pick-Up and Return
12
My Pre Hire photos haven't saved on the app?
Where are the Pre/Post-Hire Checklists?
How can I be COVID Safe and hire out my RV through Camplify?
What is the Pre Hire Checklist?
How do I do a handover?
See all 12 articles
Preventing Damage
7
Advice for owners - Preventing Damage
What if my van gets damaged during the hire?
How can I reduce the chance of damage?
How do damage claims work at Camplify?
What happens if there is damage to my van whilst on hire?
See all 7 articles
Camplify App - Australia
1
Download our Camplify App
Camplify GPS Tracker - Australia
14
Can I buy a Camplify GPS?
I've ordered the GPS, but I haven't received it yet?
Why am I getting errors when accessing the GPS tracker?
How to login to see GPS Tracking
How do I use the GPS?
See all 14 articles
Getting paid from Camplify
4
Has the hirer paid?
Can the hirer pay offline?
When do owners get paid?
How do Payments work?
Manage your Account
6
Where is my Tax / EOFY statement?
How do I remove/deactivate my RV from Camplify?
Do I need to pay Tax?
Do I need an ABN?
Adding and updating your account information
See all 6 articles
Reviews of Hirer and RV
4
How do I leave a review of the hirer?
How do I get good reviews?
What if my hirer leaves a bad review?
If I have a damage claim in progress, should I leave a review?
Marketing and Growth
3
How do I get more hires?
Can Camplify help with Marketing?
How can I convert higher priced bookings? Add Value?
Camplify - Global
What is Camplify?
6
Global - Glossary of Terms for Camplify
Global - How do I leave a public review about Camplify?
Global - How does Camplify work?
Global - I'm having issues with the website?
Global - What are the expectations from Camplify?
See all 6 articles
Log in / Sign up
3
How do I sign up to Camplify?
How do I login to Camplify?
I forgot my password
Hirers - Australia
Make a booking
17
How do I make a booking with Camplify?
How long does it take for the owner to respond to my booking request?
How do I speak with the owner?
Can I add an additional driver? How?
What is a brake controller, and do I need one?
See all 17 articles
COVID + Hiring with Camplify
9
Are the RVs cleaned? COVID Safe?
What happens if travel restrictions return?
How can I be COVID Safe and hire through Camplify?
What information do you have on COVID + Camplify?
What are the Extenuating Circumstances?
See all 9 articles
Paying for a booking
12
When do hirers pay?
How do I pay for my booking?
Am I paying the owner or Camplify?
What is the Service Fee?
Does it cost extra for Drop-Off/Set-Up?
See all 12 articles
Manage your booking
13
How do I edit my booking?
Can I cancel a booking? How?
What is the Cancellation Policy?
Can I pick up the van early? Or return it late?
How long does it take to process a refund?
See all 13 articles
Hirer Insurance and Liability
11
How does insurance work for a hirer?
Am I covered by insurance?
What is my liability as a hirer?
Does Camplify hold a hirer bond?
Can I take the van off-road ?
See all 11 articles
Breakdown, Accidents and Damage
6
What if I break down?
Advice for hirers - Preventing Damage
What happens if damage occurs on hire?
What if I am in an Accident?
What if the damage is not my fault?
See all 6 articles