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Knowledge base
Owners - Australia
COVID + Owning and Renting on Camplify
6
What happens with bookings whilst restrictions are still in place?
What happens if my hirer can no longer travel due to travel restrictions?
My hirer wants to cancel because of COVID
Cleaning and Handover Guide Covid-19 + Camplify
Can my RV do social distancing and self-isolation bookings?
Do I need to change my behaviour?
Joining Camplify
13
How does Camplify work in Australia?
How do I become a Camplify owner?
What does Camplify charge the hirer?
I need urgent help, what do I do?
What if my RV gets damaged?
How does the NRMA work with Camplify Australia?
What are the Australian Terms and Conditions?
See all 13 articles
General Insurance
9
What are my insurance options for rental cover?
Can hirers reduce their Accident Excess?
Does Camplify hold a hirer bond?
How does the Flexible Membership work?
What is Camplify’s role in managing an Incident?
Do I need personal insurance if I choose Premium Membership?
What Maintenance is required on my vehicle to remain insured ?
See all 9 articles
Premium Membership
17
How do I buy Premium Membership?
What are the key exclusions of the Camplify fleet policy?
Why the NRMA Roadside Assist is not included for Premium Members?
Is Off-Road included in Premium Membership?
What is Undetected Damage?
How do I make a damage claim with Camplify ?
What are the age restrictions of the Camplify fleet policy?
See all 17 articles
Setting up your RV listing
20
How do I edit my listing?
What questions should I ask hirers?
How much should I charge for relocation fee?
How do I update my pricing and availability?
How do I block off dates / reserve my own RV
How much can I charge? Pricing Strategies
Setting up your RV hire type
See all 20 articles
Managing Bookings
15
How do I edit the hirers booking? Dates? Prices?
Can the hirer postpone, instead of cancel?
How do I speak with the hirer?
Why can't I talk to the hirer offline?
Can I have two bookings on one day?
How does Camplify screen hirers? Verify hirers?
When should I reply and approve the booking?
See all 15 articles
Pick-Up and Return
12
My Pre Hire photos haven't saved on the app?
Where are the Pre/Post-Hire Checklists?
What is the Pre Hire Checklist?
How do I do the Pre-Hire Checklist?
How do I do a handover?
What is a Post-Hire Checklist?
How can I be COVID Safe and hire out my RV through Camplify?
See all 12 articles
Preventing Damage
7
Advice for owners - Preventing Damage
What if my van gets damaged during the hire?
How can I reduce the chance of damage?
How do damage claims work at Camplify?
What happens if there is damage to my van whilst on hire?
Wear and tear vs. Damage
What is a high risk booking?
Camplify App - Australia
2
Download our Camplify App
Is there Offline mode for the app?
Camplify GPS Tracker - Australia
12
What are my next steps once I have received my Unit?
Can I buy a Camplify GPS?
I've ordered the GPS, but I haven't received it yet?
Why am I getting errors when accessing the GPS tracker?
How to login to see GPS Tracking
What is the Camplify GPS contract?
What to do if your RV goes somewhere it shouldn't
See all 12 articles
Getting paid from Camplify
4
Has the hirer paid?
Can the hirer pay offline?
When do owners get paid?
How do Payments work?
Manage your Account
6
Where is my Tax / EOFY statement?
How do I remove/deactivate my RV from Camplify?
Do I need to pay Tax?
Do I need an ABN?
Adding and updating your account information
Do I need Public Liability Insurance?
Reviews of Hirer and RV
4
How do I leave a review of the hirer?
How do I get good reviews?
What if my hirer leaves a bad review?
If I have a damage claim in progress, should I leave a review?
Marketing and Growth
3
How do I get more hires?
Can Camplify help with Marketing?
How can I convert higher priced bookings? Add Value?
** Camplify Owners Update ** - September 2021
18
How will owners receive loyalty discounts and fleet discounts?
Are there additional safety checks required for a tow vehicle to be listed?
Do I need to sign a copy of the new membership agreement ?
Do I need to update the market value of my vehicle to reflect the new pricing?
Why is the Camplify commission for BYO Membership rising from 7% to 9%?
Will there be specific pricing for Premium Membership for Tow Vehicles ?
Do I need to have a van on Camplify to be able to list a tow vehicle for hire?
See all 18 articles
Camplify - Global
What is Camplify?
9
Global - Glossary of Terms for Camplify
Global - How do I leave a public review about Camplify?
Global - How does Camplify work?
Global - I'm having issues with the website?
Global - What are the expectations from Camplify?
Global - Where do I find FAQs or Help Section?
How much does Camplify charge in commission?
See all 9 articles
Log in / Sign up
3
How do I sign up to Camplify?
How do I login to Camplify?
I forgot my password
Hirers - Australia
Make a booking
17
How do I make a booking with Camplify?
How long does it take for the owner to respond to my booking request?
How do I speak with the owner?
Can I add an additional driver? How?
What is a brake controller, and do I need one?
Is linen included?
Can I drive with an international licence?
See all 17 articles
COVID + Hiring with Camplify
9
Are the RVs cleaned? COVID Safe?
What happens if travel restrictions return?
How can I be COVID Safe and hire through Camplify?
What information do you have on COVID + Camplify?
What are the Extenuating Circumstances?
Can I take my planned trip with Camplify?
Do you do Isolation bookings?
See all 9 articles
Paying for a booking
12
When do hirers pay?
How do I pay for my booking?
Am I paying the owner or Camplify?
What is the Service Fee?
Does it cost extra for Drop-Off/Set-Up?
Can I change my payment details for payment?
How do I use my credit?
See all 12 articles
Manage your booking
14
How do I edit my booking?
Can I cancel a booking? How?
What is the Cancellation Policy?
Can I pick up the van early? Or return it late?
How long does it take to process a refund?
Can I Postpone instead of Cancel?
What about Road Tolls?
See all 14 articles
Hirer Insurance and Liability
12
How does insurance work for a hirer?
Am I covered by insurance?
What is my excess as a hirer?
Does Camplify hold a hirer bond?
Can I take the van off-road ?
What are the major rental breaches I should be aware of?
What is the minimum age for drivers?
See all 12 articles
Breakdown, Accidents and Damage
6
What if I break down?
Advice for hirers - Preventing Damage
What happens if damage occurs on hire?
What if I am in an Accident?
What if the damage is not my fault?
How do you determine responsibility for damage?