What is Camplify? 6

• Global - Glossary of Terms for Camplify
• Global - How do I leave a public review about Camplify?
• Global - How does Camplify work?
• Global - I'm having issues with the website?
• Global - What are the expectations from Camplify?
• Global - Where do I find FAQ's or Help Section?

Make a booking 18

• How do I make a booking with Camplify?
• How long does it take for the owner to respond to my booking request?
• How can I be COVID Safe and hire through Camplify?
• What and where is my Booking ID?
• How do I speak with the owner?
• Can I add an additional driver? How?
• Can I drive with an international licence?

See all 18 articles

COVID + Hiring with Camplify 5

• What happens if travel restrictions return?
• Can I take my planned trip with Camplify?
• Do you do Isolation bookings?
• Are the RV's cleaned? COVID Safe?
• What do I do if I’m diagnosed with COVID-19?

Log in / Sign up 3

• How do I sign up to Camplify?
• How do I login to Camplify?
• I forgot my password

Paying for a booking 12

• Why am I charged per day?
• When do hirers pay?
• How do I pay for my booking?
• How do I use my credit?
• Does sending a booking request require instant payment?
• How much is the deposit when booking with Camplify ?
• Am I paying the owner or Camplify?

See all 12 articles

Manage your booking 12

• What is the Cancellation Policy?
• Can I cancel a booking? How?
• Can you call me? I need help
• How do I edit my booking?
• Can I Postpone instead of Cancel?
• How long does it take to process a refund?
• Can I pick up the van early? Or return it late?

See all 12 articles

Hirer Protection and Damage 12

• How does insurance work for a hirer?
• Am I covered by insurance?
• What if I break down?
• What is my liability as a hirer?
• How can I reduce the chance of damage whilst I’m on a trip?
• What is the minimum age for drivers?
• Can I take the van off-road ?

See all 12 articles

About COVID-19 + Camplify 3

• What information do you have on COVID + Camplify?
• What are the latest travel restrictions in Australia?
• What are the Extenuating Circumstances?

Joining Camplify 11

• How does Camplify work in Australia?
• How do I become a Camplify owner?
• How do I start or expand my Camplify business?
• What does Camplify charge the hirer?
• I need urgent help, what do I do?
• What if my RV gets damaged?
• How does the NRMA work with Camplify Australia?

See all 11 articles

Setting up your RV listing 15

• How do I edit my listing?
• Setting up your RV hire type
• What questions should I ask hirers?
• How much can I charge? Pricing Strategies
• How do I update my pricing and availability?
• What should I include in each hire?
• How much should I charge for relocation fee?

See all 15 articles

COVID + Owning and Renting on Camplify 6

• What happens with bookings whilst restrictions are still in place?
• What happens if my hirer can no longer travel due to travel restrictions?
• My hirer wants to cancel because of COVID
• Cleaning and Handover Guide Covid-19 + Camplify
• Can my RV do social distancing and self-isolation bookings?
• Do I need to change my behaviour?

Managing Bookings 14

• How do I edit the hirers booking? Dates? Prices?
• How does Camplify screen hirers? Verify hirers?
• Receiving a Booking Request
• How do I speak with the hirer?
• Why can't I talk to the hirer offline?
• Can I have two bookings on one day?
• When should I reply and approve the booking?

See all 14 articles

Pick-Up and Return 12

• My Pre Hire photos haven't saved on the app?
• Where are the Pre/Post-Hire Checklists?
• How can I be COVID Safe and hire out my RV through Camplify?
• What is the Pre Hire Checklist?
• How do I do a handover?
• How do I prepare the RV for hire?
• How do I do the Pre-Hire Checklist?

See all 12 articles

Getting paid from Camplify 4

• Has the hirer paid?
• Can the hirer pay offline?
• When do owners get paid?
• How do Payments work?

Camplify App - Australia 1

• Download our Camplify App

Camplify GPS Tracker - Australia 13

• Can I buy a Camplify GPS?
• I've ordered the GPS, but I haven't received it yet?
• Why am I getting errors when accessing the GPS tracker?
• How to login to see GPS Tracking
• How do I use the GPS?
• How do I install the GPS unit?
• What is the Camplify GPS contract?

See all 13 articles

Reviews of Hirer and RV 4

• How do I leave a review of the hirer?
• How do I get good reviews?
• What if my hirer leaves a bad review?
• If I have a damage claim in progress, should I leave a review?

General Insurance and Damage 13

• What are my insurance options for rental cover?
• How does the Flexible Membership work?
• What if my van gets damaged during the hire?
• What happens if there is damage to my van whilst on hire?
• How can I reduce the chance of damage?
• How do damage claims work at Camplify?
• Does Camplify hold a hirer bond?

See all 13 articles

Premium Membership 19

• Insurance Update Announcement - Australia and New Zealand - July 28th 2020
• Can I read the Rentsure Policy Wording / Product Disclosure Statement?
• How do I buy Premium Membership?
• What am I covered for?
• What are the key exclusions of the Rentsure policy?
• Why the NRMA Roadside Assist is not included for Premium Members?
• Is Off-Road included in Premium Membership?

See all 19 articles

Manage your Account 6

• Where is my Tax / EOFY statement?
• How do I remove/deactivate my RV from Camplify?
• Do I need to pay Tax?
• Do I need an ABN?
• Adding and updating your account information
• Do I need Public Liability Insurance?

Marketing and Growth 3

• How do I get more hires?
• Can Camplify help with Marketing?
• How can I convert higher priced bookings? Add Value?