COVID + Owning and Renting on Camplify 6

• What happens with bookings whilst restrictions are still in place?
• What happens if my hirer can no longer travel due to travel restrictions?
• My hirer wants to cancel because of COVID
• Cleaning and Handover Guide Covid-19 + Camplify
• Can my RV do social distancing and self-isolation bookings?
• Do I need to change my behaviour?

Joining Camplify 11

• How does Camplify work in Australia?
• How do I become a Camplify owner?
• How do I start or expand my Camplify business?
• What does Camplify charge the hirer?
• I need urgent help, what do I do?
• What if my RV gets damaged?
• How does the NRMA work with Camplify Australia?

See all 11 articles

General Insurance 9

• What are my insurance options for rental cover?
• Can hirers reduce their Accident Excess?
• Does Camplify hold a hirer bond?
• How does the Flexible Membership work?
• What is Camplify’s role in managing an Incident?
• Do I need personal insurance if I choose Premium Membership?
• What Maintenance is required on my vehicle to remain insured ?

See all 9 articles

Premium Membership 20

• How do I buy Premium Membership?
• What am I covered for?
• Can I read the Camplify Fleet Policy PDS?
• Insurance Update Announcement - Australia and New Zealand - July 28th 2020
• What are the key exclusions of the Camplify fleet policy?
• Why the NRMA Roadside Assist is not included for Premium Members?
• Is Off-Road included in Premium Membership?

See all 20 articles

Setting up your RV listing 18

• How do I edit my listing?
• What questions should I ask hirers?
• How much should I charge for relocation fee?
• How do I update my pricing and availability?
• How do I block off dates / reserve my own RV
• How much can I charge? Pricing Strategies
• Setting up your RV hire type

See all 18 articles

Managing Bookings 15

• How do I edit the hirers booking? Dates? Prices?
• Can the hirer postpone, instead of cancel?
• How do I speak with the hirer?
• Why can't I talk to the hirer offline?
• Can I have two bookings on one day?
• How does Camplify screen hirers? Verify hirers?
• When should I reply and approve the booking?

See all 15 articles

Pick-Up and Return 12

• My Pre Hire photos haven't saved on the app?
• Where are the Pre/Post-Hire Checklists?
• What is the Pre Hire Checklist?
• How do I do the Pre-Hire Checklist?
• How do I do a handover?
• What is a Post-Hire Checklist?
• How can I be COVID Safe and hire out my RV through Camplify?

See all 12 articles

Preventing Damage 7

• Advice for owners - Preventing Damage
• What if my van gets damaged during the hire?
• How can I reduce the chance of damage?
• How do damage claims work at Camplify?
• What happens if there is damage to my van whilst on hire?
• Wear and tear vs. Damage
• What is a high risk booking?

Camplify App - Australia 2

• Download our Camplify App
• Is there Offline mode for the app?

Camplify GPS Tracker - Australia 15

• How do I get started once I have received my GPS unit?
• Can I buy a Camplify GPS?
• I've ordered the GPS, but I haven't received it yet?
• Why am I getting errors when accessing the GPS tracker?
• How to login to see GPS Tracking
• How do I use the GPS?
• How do I install the GPS unit?

See all 15 articles

Getting paid from Camplify 4

• Has the hirer paid?
• Can the hirer pay offline?
• When do owners get paid?
• How do Payments work?

Manage your Account 6

• Where is my Tax / EOFY statement?
• How do I remove/deactivate my RV from Camplify?
• Do I need to pay Tax?
• Do I need an ABN?
• Adding and updating your account information
• Do I need Public Liability Insurance?

Reviews of Hirer and RV 4

• How do I leave a review of the hirer?
• How do I get good reviews?
• What if my hirer leaves a bad review?
• If I have a damage claim in progress, should I leave a review?

Marketing and Growth 3

• How do I get more hires?
• Can Camplify help with Marketing?
• How can I convert higher priced bookings? Add Value?

** Camplify Owners Update ** - September 2021 18

• How will owners receive loyalty discounts and fleet discounts?
• Are there additional safety checks required for a tow vehicle to be listed?
• Do I need to sign a copy of the new membership agreement ?
• Do I need to update the market value of my vehicle to reflect the new pricing?
• Why is the Camplify commission for BYO Membership rising from 7% to 9%?
• Will there be specific pricing for Premium Membership for Tow Vehicles ?
• Do I need to have a van on Camplify to be able to list a tow vehicle for hire?

See all 18 articles

What is Camplify? 7

• Global - Glossary of Terms for Camplify
• Global - How do I leave a public review about Camplify?
• Global - How does Camplify work?
• Global - I'm having issues with the website?
• Global - What are the expectations from Camplify?
• Global - Where do I find FAQs or Help Section?
• How much does Camplify charge in commission?

Log in / Sign up 3

• How do I sign up to Camplify?
• How do I login to Camplify?
• I forgot my password

Make a booking 17

• How do I make a booking with Camplify?
• How long does it take for the owner to respond to my booking request?
• How do I speak with the owner?
• Can I add an additional driver? How?
• What is a brake controller, and do I need one?
• Is linen included?
• Can I drive with an international licence?

See all 17 articles

COVID + Hiring with Camplify 9

• Are the RVs cleaned? COVID Safe?
• What happens if travel restrictions return?
• How can I be COVID Safe and hire through Camplify?
• What information do you have on COVID + Camplify?
• What are the Extenuating Circumstances?
• Can I take my planned trip with Camplify?
• Do you do Isolation bookings?

See all 9 articles

Paying for a booking 12

• When do hirers pay?
• How do I pay for my booking?
• Am I paying the owner or Camplify?
• What is the Service Fee?
• Does it cost extra for Drop-Off/Set-Up?
• Can I change my payment details for payment?
• How do I use my credit?

See all 12 articles

Manage your booking 14

• How do I edit my booking?
• Can I cancel a booking? How?
• What is the Cancellation Policy?
• Can I pick up the van early? Or return it late?
• How long does it take to process a refund?
• Can I Postpone instead of Cancel?
• What about Road Tolls?

See all 14 articles

Hirer Insurance and Liability 11

• How does insurance work for a hirer?
• Am I covered by insurance?
• What is my excess as a hirer?
• Does Camplify hold a hirer bond?
• Can I take the van off-road ?
• What are the major rental breaches I should be aware of?
• What is the minimum age for drivers?

See all 11 articles

Breakdown, Accidents and Damage 6

• What if I break down?
• Advice for hirers - Preventing Damage
• What happens if damage occurs on hire?
• What if I am in an Accident?
• What if the damage is not my fault?
• How do you determine responsibility for damage?