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AU Help Centre

Hirers

Hirer Verification

Verification Information

Verification Process

Verification

All users of the Camplify platform are required to verify their identity. Camplify’s updated verification system now includes biometric technology for a secure and streamlined identity verification process. This is required for all bookings, and some users may be required to complete additional verification steps. All your data is used in accordance with Australian Privacy standards, you can find out more information on our privacy policy here.

Domestic Hirers

For verification, you will need a valid government-issued photo ID (e.g., a driver's licence or passport) and a live selfie to confirm your identity. Additional documents may be requested if required for manual review.

International hirers

International hirers must provide a valid driver’s license from their country of origin and a passport. The verification process is completed via biometric technology. If further verification is needed, our team will reach out with additional instructions.

If you have any additional drivers, they can be added at the time of collection, or by reaching out to Camplify on live chat.

Our team will work with you to complete your verification; however if you are experiencing verification issues, and your booking is commencing within 48 hours, please contact Camplify via Live chat.

Why does Camplify require user verification?

Camplify requires user verification to ensure the safety and security of our community. This process helps us confirm the identity of both hirers and owners, creating a trustworthy environment for everyone using the platform. Find more information in our Terms of Service, section ‘Identity and other checks’.

What information do I need to provide for verification?

You'll typically need to provide;
- One valid form of government-issued photo ID (e.g., a driver’s licence or passport)
- A live selfie to confirm your identity
- Additional documents may be requested if required for manual review.

How do I complete ID verification?

Our verification process leverages biometric technology to enhance security and reduce manual processing times. Here’s how it works:
Document Upload: You will be asked to upload a clear image of your government-issued photo ID.
Live Selfie: You will be prompted to take a live selfie to confirm your identity.
Instant Verification: In most cases, verification is completed instantly. If further checks are required, we will notify you via email.

What are the steps to complete verification?

1. Log in to your Camplify account
2. Navigate to the ‘Bookings’ section
3. Follow the ‘pay now’ or ‘pay remaining’ prompts to move through to verification
4. Scan the QR code proceed to upload your ID and complete the biometric check
5. Wait for confirmation—this typically takes a few minutes but may take longer if additional verification is required, don’t worry, our team will reach out to you if required

How does Camplify protect my personal information during verification?

Camplify does not store your identification documents or biometric data. All verifications are conducted through secure, encrypted channels, and once the process is complete, no sensitive data is retained on our servers. All data is handled in accordance with Australian Privacy standards. You can find more details in our Privacy Policy.

Can I use Camplify without completing the verification process?

While you can browse RVs without verification, you'll need to complete the process to make a booking or list your RV. It’s an essential step in using the Camplify platform, and you will be asked to verify identity before you make payment for an approved booking.

How long does the verification process usually take?

For most users, the verification process is quick and can be completed in a few minutes. However, in some cases, it may take longer if additional information is required. If you require assistance, you can reach out to our Support team via our LiveChat feature.

What should I do if I'm having trouble with the verification process?

If you experience issues with the biometric scan, ensure you are in a well-lit environment and that your face is clearly visible. If your ID does not scan correctly, check that the document is valid, undamaged, and properly aligned within the frame, and avoid too much shine or shadow on your ID. If issues persist, contact our support team via LiveChat for assistance.

What should I do if my verification link expires?

If you start the verification process but leave the screen idle for more than 10 minutes, the link may expire. You can re-scan the QR code or contact our support team to receive a new link.

What happens if my verification is rejected?

If your verification is unsuccessful, you will be notified via email with instructions on how to retry. If the issue persists, our support team can assist with manual verification.

International Hirers

I'm an international tourist. Can I still use Camplify?

Absolutely! Camplify welcomes international tourists. We have a specific verification process for international hirers to ensure you can enjoy your Australian RV adventure.

What documents do I need as an international hirer?

As an international hirer, you'll typically need to provide a driver's license from your country of origin and your passport. Make sure your license is valid for use in Australia. Find out more details in our our Camplify Terms of Service, section ‘Identity and other checks’.

Does my international driver's license need to be in English?

If your driver's license is not in English, you'll need to provide an accredited English translation or an International Driving Permit along with your original license.

How do I submit my international documents for verification?

You can usually upload your documents directly through the Camplify platform. If you encounter any issues, you can email clear, legible copies to our support team for manual verification, or reach out to one of our dedicated Support staff via LiveChat.

Do I need an International Driving Permit to hire an RV in Australia?

Whether you need an International Driving Permit depends on your country of origin and the state you'll be driving in. It's generally recommended for non-English licenses. Check with the relevant state authorities or ask Camplify support for guidance.

Can I use my foreign credit card for the booking and verification process?

Yes, Camplify accepts most major international credit cards. However, make sure your card doesn't block overseas transactions, as this could interfere with the booking process.

As an international hirer, do I need to provide proof of my travel plans?

While it's not typically required for verification, having your travel itinerary on hand can be helpful. Some owners might ask about your plans when you request a booking.

What if my country doesn't issue driver's licenses with an address?

If your driver's license doesn't include an address, you may need to provide an additional proof of address document. Contact Camplify support for guidance on acceptable documents.

Can I hire an RV if I've just arrived in Australia and don't have a local address?

Yes, you can. Use the address of your first accommodation in Australia (like a hotel) when asked for a local address during the verification process.

Do I need to provide my visa information as part of the verification process?

While visa information isn't typically part of the standard verification process, ensure you have the right to drive in Australia. Some owners might ask about your visa status.

Specific Verification Scenarios

What if I don't have a driver's license?

To hire an RV, you need a valid driver's license. If you don't have one, you won't be able to be the primary hirer, but you could travel as a passenger if someone else in your group has a license and can be the primary hirer.

Can I use a provisional or probationary license?

Camplify does not permit drivers with provisional (P1 or P2) or learner licenses to hire or drive an RV. You must have a full, unrestricted license.

Is there an age limit for verification?

Yes, you generally need to be between 21 and 84 years old to hire through Camplify. Some owners may have different age restrictions, which will be noted in their listings.

What if I've recently moved and my license doesn't show my current address?

If your license doesn't show your current address, you may need to provide an additional proof of address document. Contact Camplify support for guidance on acceptable documents.

Do I need to verify my identity for each additional driver?

Additional drivers can typically be added at the time of vehicle collection. Their license details will be recorded in the Pre-Hire Checklist, but they don't usually need to go through the full Camplify verification process.

What if I don't have a smartphone to complete the verification process?

While the process is easiest with a smartphone, you can complete verification on a computer. If you're having difficulties, contact Camplify support for assistance.

Can I hire an RV if I have a digital driver's license?

At present, Australia does not accept digital copies of International drivers licenses for driving purposes.

What should I do if I've lost my license just before my trip?

If you've lost your license, contact Camplify support immediately. You may need to provide alternative identification and proof that you've applied for a replacement license.

Do I need to verify my identity if I'm only creating an account to browse?

You can create an account and browse listings without going through the full verification process. However, you’ll need to complete verification before paying for an accepted booking.

What if I'm not comfortable providing my personal information online?

We understand concerns about online privacy. Camplify uses secure systems to protect your data. If you're uncomfortable with the online process, contact our support team to discuss alternative verification methods.

Remember, if you have any questions about the verification process that aren't covered here, don't hesitate to reach out to Camplify support. We're here to help ensure your hiring experience goes smoothly from start to finish!