Hirer would like a 10-day booking with your RV that is charged at $100 per day. They would also like to hire a generator ($30 per trip) and pay for linen ($20 per trip).

$100 daily rate = $1000 hire cost

Additional extras (generator and linen) = $50

7% Listing fee (Premium membership) = $73.5

Service fee (exempt from listing fee) = $40

Total owner payment $1016.5 = $1000 (Hire Cost) + $40 Service fee + $50 Additional extras - 7% (-$73.5 Listing fee)

Hirer fees

Daily rate	Set by owner
Service fee	Set by owner
Additional extras (includes cleaning fee)	Set by owner
AER	Happy Camper or Risk Taker
Booking fee	10.5%
Additional KM’s	Set by the owner

Booking fee

The booking fee is charged to hirers and covers:

The Camplify platform
24/7 Nationwide Roadside Assistance
Camplify support

For example:

Hirer would like a 10-day booking with your RV that is charged at $100 per day. They would also like to hire a generator ($30 per trip) and pay for linen ($20 per trip).

$100 daily rate = $1000 hire cost

10.5% Booking fee = $105

Service fee = $40

Additional extras (generator and linen) = $50

The hirer will also be required to reduce their Accident Excess per day.

Total Cost $1195 (not including AER) = $1000 (Hire Cost) + $105 (Booking Fee) + $40 (Service Fee) + $50 (Additional Extras).

The hirer must also, as a minimum, take out Risk Taker AER at the daily rate applicable to the Hire Type.

Hirer payment process

1. Booking Request:

Hirer submits a booking request for their desired dates and RV. No payment or charges are made at this stage, but all applicable fees are displayed for their reference.

2. Adding Extra Products:

If the owner offers additional products or services, the hirer can select them during the booking process. No payment or charges are incurred, but the fees for these extras are shown.

3. Adding AER:

The hirer will then choose their accident excess reduction package as either a “happy camper” or “risk taker.”

4. Owner Approval:

Once the owner approves the booking request, an email is sent to the hirer confirming the approval and providing further instructions.

5. Payment Request:

After approval, Camplify sends an email to the hirer requesting payment. The payment request depends on the timing of the booking. Outside 30 days: A 25% deposit is required. Inside 30 days: Full payment is required.

6. Making a Payment:

The hirer clicks on the provided link in the email to proceed with the payment. They are directed to the payment gateway.

7. Confirmation email and notification: Once the payment is successfully processed, you will receive a confirmation email and a notification on the Camplify platform. This confirms that your booking is now confirmed and paid

Accident Excess Reduction (AER)

Hirers must choose an Accident Excess Reduction Package before they confirm payment on each booking. The amount that they are liable for is dependent upon the RV and hire type chosen for the booking. Hirers are presented with 2 options to reduce the excess:

Risk Taker
Happy Camper

In the event of damage, the owner will not be affected by the AER package, except that BYO Members are limited to the Accident Excess Amount applicable under the Risk Taker AER Package if this is lower than the excess on their BYO insurance policy.

Owner payments

Pay Run: Tuesday (Public holiday payments will be made the following day).

Initial Payment: Tuesday following the start date of your hire and completion of your Pre-Hire checklist - approximately 50% of the total.

Final Payment: Tuesday after the end date of your hire - remainder paid.

Please note that the percentage of payment may adjust based on booking amendments and owners should only contact Camplify for support after the final payment has been completed.

Viewing payments

Payments are able to be viewed by logging in to your owners' dashboard and selecting “earnings” which is located by clicking your account icon in the top right corner.

Missing payments

There are a number of reasons why owners may not get paid. Please check that you are eligible for payment before contacting Camplify. Your remittance will be updated on the owner's dashboard and emailed to your account.

Owners should only contact Camplify support after 48hrs of missing payment as there may be a delay with your bank processing the funds.

Reasons for a payment not being processed include the following:

The onboarding course was not completed
Your license was not present or expired
The pre-hire checklist was not completed
Your payment details are incorrect
An ongoing dispute with a hirer
You have outstanding amounts owing to Camplify from previous hires or unpaid Premium Membership Fees.

Updating your owner payment details (income)

Camplify will pay owners to their preferred bank account as submitted when creating their account.

To update your account details follow these steps:

Log in to your owners' dashboard
Select “Account” from the drop-down menu
Click “edit” next to the account information

Please note that Camplify will never request your card or account details over the phone and users should never submit these via email for security purposes.

Updating your Premium Membership payment details (expenses)

The method of payment for Premium Membership is currently limited to card only (including Amex). Camplify is unable to accept regular payments via a bank transfer.

To update your card details follow these steps:

Log in to your owners' dashboard
Select “premium memberships” from the drop-down menu
Follow the prompts
Contact owners@camplify.com.au to inform us that you have updated your card details and let us know the last 4 digits only.

Receiving offline payments

When a hirer makes a payment through Camplify, their card details are secured against the booking, allowing both the hirer and owner to be reassured that Camplify can support them in the event of damage or dispute.

Camplify also provides free nationwide roadside assistance whilst your van is on hire. This means that in case of any breakdown or mechanical issues, the hirer can access quick and reliable assistance to get back on the road.

It's important to note that if payment is not made through Camplify, the hire would not be supported, and this would be a breach of the terms of service which may result in your account being suspended.