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AU Help Centre

Hirers

Payment Information for Hirers

Payment Information

Booking Payments

When do I need to pay for my booking?

Payment for your approved booking is due within 72 hours to avoid automatic cancellation. If your trip is more than 30 days away, you'll pay a 25% deposit now, with the remainder due 30 days before your trip. For trips within 30 days, the full amount is due upfront.

Is there a booking fee?

Yes, Camplify charges a booking fee which is 10.5% of the hire fee and any optional extras (but not the service fee). This fee helps us maintain and improve our platform and provide support services.

What's included in the service fee?

The service fee, set by the owner, typically covers things like cleaning, restocking of essentials, and general maintenance of the RV. The exact inclusions can vary, so check the listing or ask the owner if you're unsure.

What's included in the total price I see?

Before finalising your booking, Camplify will clearly display all fees associated with hiring an RV. Here’s a breakdown of the fees you might encounter:

Daily Fee: The per-day rate set by the owner for hiring their RV.
Service Fee: A fee determined by the owner for general maintenance and upkeep for each booking.
Booking Fee: A 10.5% fee that covers 24/7 nationwide roadside assistance, payment security, and Camplify support.
Extra Products: Additional items or services the owner offers, such as camping equipment, at an extra cost.
Delivery Charges: If the owner delivers and sets up the RV at your location, a delivery fee may be charged.
Accident Excess Reduction (AER): Coverage to reduce your financial liability in case of an accident.

All fees are transparently displayed before you confirm your booking, ensuring there are no surprises.

Are the fees refundable if I cancel my booking?

Refund policies for fees depend on the cancellation terms set by the owner and Camplify’s general cancellation policy. Please refer to the cancellation policy for specific details.

Making Payments

Can I negotiate the fees with the RV owner?

The fees set by the owner are generally fixed. However, you may contact the owner through the platform to discuss any special requests or considerations.

What payment methods are accepted?

Camplify offers a variety of payment options for your convenience:

Visa: Secure and widely accepted.
Mastercard: Enjoy the benefits of your Mastercard while booking.
Google Pay: a quick, easy, and secure way to pay online.
Apple Pay: Make payments with ease using your Apple devices for a fast and secure checkout experience.
Camplify Credit: This can be used to pay for part or the entire booking amount. Your available credit balance will be displayed in your account. If you wish to pay more than the "Due now" amount, contact Camplify Customer Support for assistance.

Please note, Camplify does not accept the following payment methods:

Cash: This payment method is not supported.
Bank Transfers: Currently, we do not accept direct bank transfers.
American Express (Amex): This payment method is not supported.
Pre-paid Gift Cards: Pre-paid gift cards, including Visa and Mastercard gift cards, are not accepted.

Can I use multiple payment methods for a single booking?

Currently, Camplify allows you to use one payment method per booking. However, you can combine Camplify Credit with your primary payment method.

Is it possible to pay the entire booking fee upfront?

Yes, if you wish to pay more than the "Due now" amount, please contact Camplify Customer Support for assistance.

How can I update my card details?

To ensure your payments are processed smoothly, it's essential to keep your card information up-to-date. You can update your card details by contacting Camplify Customer Support via Live Chat.

Here are some scenarios where you might need to update your card:

Lost or Stolen Card: If your card has been lost or stolen, please inform us immediately so we can remove it from your file.
Expired Card: If your card has expired or is about to expire, updating it ensures uninterrupted service.
Different Payment Preference: If you prefer to use a different card for the final balance compared to your initial deposit, please let us know.

Rest assured, your card details are securely stored with Camplify, and we prioritise your financial security.

How soon do I need to update my card details after a change?

We recommend updating your card details as soon as possible to avoid any payment disruptions.

Can I remove a card that I no longer use?

Yes, please contact our Customer Support team, and they will assist in removing the card from your file.

Camplify Credit

What is Camplify Credit?

Camplify Credit is a flexible payment option that can be used to book RVs on the Camplify platform. If you're eligible, Camplify Credit is automatically applied to your account and can be used for any booking on the platform.

There are a few ways to earn Camplify Credit which may include:

Booking Cancellations: If a booking is cancelled under certain conditions, you may receive Camplify Credit as compensation.
Promotions: From time to time, Camplify may offer promotions that include credits for future bookings.

Depending on your balance, you can use Camplify Credit across multiple bookings. The available balance will always be visible in your account.

Does Camplify Credit expire?

The expiration policy for Camplify Credit may vary. Please check your account details or contact Customer Support for specific information.

Can I transfer Camplify Credit to another user?

No, Camplify Credit is non-transferable and can only be used by the account holder.

Payment Situations

Can I make an offline payment?

Camplify is dedicated to providing a safe and secure payment environment for all users. We also have privacy policies and terms to protect our users. Offline payments are strongly discouraged, and owners should never request them unless you are resolving post-hire damage or extra fee once the hire has been completed.

Making an offline payment means your booking is no longer supported by Camplify. This includes losing access to roadside assistance, accident excess reduction, and customer support in case of disputes.

If an owner requests an offline payment during the booking process, please report it to our Customer Support team immediately via Live Chat.

For your safety and peace of mind, always complete payments through the Camplify platform.

What is Camplify's cancellation policy?

Camplify has two cancellation policies: Flexible and Strict. The cancellation policy that applies to your booking will be clearly displayed before you book. Generally, you may be eligible for a full or partial refund depending on how far in advance you cancel. Please refer to the cancellation policy

Will I get a refund if I cancel my booking?

This depends on the cancellation policy of your specific booking and how far in advance you cancel. Review the cancellation policy carefully before booking.

Is there a cancellation fee?

For change-of-mind cancellations, there's a $25 administration fee for refunds. This fee doesn't apply to credits.

Do I need to pay a security deposit?

Most bookings require a security deposit, which is typically held as a pre-authorisation on your credit card. The amount varies depending on the RV and will be clearly stated before you book.

When is my credit card charged?

If your trip is more than 30 days away, you'll be charged a 25% deposit when you book, with the remainder due 30 days before your trip starts. For bookings within 30 days, you'll be charged the full amount at the time of booking.

Are there any hidden costs I should be aware of?

Camplify aims for transparency in pricing. All mandatory fees should be included in your total price. However, be aware of potential additional costs such as excess kilometres, late return fees, or charges for damage. These will be outlined in your hire agreement.