How to Request a Refund for Credit on Your Account?

Sometimes plans change. Whether you've shortened your trip, the owner has given you a discount after paying, or you've had to cancel* a booking, any resulting overpayment or amendment is automatically added to your Camplify account as a credit.

If you would prefer to have that credit returned to your original payment method rather than leaving it on your account for a future trip, you can request a refund directly from your booking page.

*Please note that not all credit is available for refund and is subject to any relevant cancellation policy.

When Is Credit Non-Refundable?

Not all credit issued to your account is eligible to be refunded to your original payment method. Whether your credit can be refunded depends on the cancellation policy (Flexible or Strict) attached to your booking, and how close to the booking start date the cancellation occurred.

Credit is not eligible for refund if:

• You cancelled a Flexible policy booking less than 4 days before the start date — no credit is issued at all in this window, so there is nothing to refund.
• You cancelled a Strict policy booking less than 20 days before the start date — again, no credit is issued.
• The credit resulted from a partial cancellation charge (e.g. Flexible 4–10 days, or Strict 20–45 days), where only the balance after the booking fee and 10% cancellation cost is held as credit — this remaining balance is refundable, but the deducted portion is not.

Credit is eligible for refund if:

• You cancelled more than 10 days before the start date on a Flexible policy, or more than 45 days before the start date on a Strict policy — in these cases you receive 100% Camplify credit, which can be refunded on request.

Please note: Eligible refunds are subject to a $25 admin fee per booking, and processing can take up to 14 days. You can check which cancellation policy applies to your specific RV on the listing page under the "Cancellations" section, or in your booking confirmation.

For full details, see our Cancellation Policies (terms.camplify.com.au/cancellation-policies).

What If the Owner Cancels My Booking?

If an owner cancels your booking (rather than you), you're not subject to the hirer cancellation windows above — you're entitled to a refund of your booking regardless of how close to the start date it happens.

• In most cases, the $25 admin fee is waived when the cancellation was the owner's doing, and your booking amount is returned as credit that can be refunded to your original payment method.
• If the owner cancelled for reasons beyond their reasonable control (e.g. genuine emergency, RV damage/breakdown), Camplify may waive the owner's cancellation charge — but a $25 processing fee will still apply to your refund in this case.

Steps to Request Your Refund

1. Log In to Your Account

First, head to the Camplify website for and log in. 

2. Locate Your Booking

Navigate to your "Bookings" section and select the specific booking that has been amended or cancelled.

3. Identify Your Credit Balance

Once on the booking page, you will see a highlighted banner at the top of the screen. This banner will display the exact amount currently held as credit (You can also see your total account credit at the bottom of the drop-down menu after clicking 'My Account').

4. Request the Refund

To move these funds from your Camplify account back to your bank account:

1. Locate the blue "Request refund" button within the credit banner.

2. Click the button to submit your request to our team.

5. What Happens Next?

After clicking the button, your request is sent to our team for manual review.

• Processing Time: Refunds typically take up to 14 days to be processed and appear in your account.

• Confirmation: The banner on your booking page will update to let you know the request has been received and is being processed.

Note: If you choose not to request a refund, the credit will remain securely on your Camplify account and can be applied toward your next adventure!