How does the delivery process for caravans on Camplify work?
Can I book delivery with any caravan?
How far can a caravan be delivered, and what are the delivery fees?
What should I know about setup and pickup when choosing delivery?
Can I request specific delivery arrangements or timings?
Is there Damage Cover included for delivered caravans, and what is the cost?
What should I do if there are issues during the booking period?
Is there any more information on delivery?
How does the delivery process for caravans on Camplify work?
Camplify’s delivery service is designed to make your trip completely hassle-free. The owner will deliver the caravan to your chosen campsite or location, ensuring it's set up and ready for your arrival. This means you can focus on enjoying your holiday from the moment you arrive, knowing the caravan is ready for use and equipped as described in the listing. See our 'How it works' page.
Can I book delivery with any caravan?
Not all caravans on Camplify offer delivery; however, many owners provide this service. Each listing will indicate if delivery is an option and show associated fees, distances, and conditions. If delivery is unavailable, you may be able to select a similar caravan from nearby owners who do provide delivery. You can filter for delivery options by selecting the ‘deliver’ filter under ‘type of hire’.
How far can a caravan be delivered, and what are the delivery fees?
The distance for delivery varies by owner, and fees typically depend on the location and distance from the owner’s base. The listing will usually display the maximum delivery range, which can include popular destinations or a specific number of kilometres. Some owners may also provide delivery within a certain radius for free or at a reduced rate, so it’s worth checking the details or contacting the owner directly through Camplify’s messaging feature for clarification. You will be able to message the owner through the Camplify platform once the booking request has been submitted.
What should I know about setup and pickup when choosing delivery?
The owner generally takes care of both setup and pickup when you select delivery, meaning you arrive at a fully set-up caravan. All that’s left to do is complete a thorough handover with the owner, and upon checkout, the owner will handle the return process. This service ensures a worry-free experience, allowing you to enjoy the entire stay without the stress of setup, hitching, or towing. Just communicate any specific preferences in advance, and the owner will take care of the rest.
Can I request specific delivery arrangements or timings?
Absolutely. Camplify enables you to coordinate directly with the owner, which is helpful if you have unique requests such as specific arrival times, preferred orientation, or particular campsite preferences. This direct line of communication makes it easier for both parties to agree on timing and any special requirements, ensuring a smooth delivery and setup experience.
Is there Damage Cover included for delivered caravans, and what is the cost?
Absolutely! Whenever you hire a van on the Camplify platform, there is damage coverage. You will choose between 2 options- ‘Risk Taker’, or ‘Happy Camper’ (more here). The inclusions and price will vary depending on which option you choose, and the hire mode. The daily rate of Damage Cover is lower for Delivery bookings, as the risk of accidental damage occurring is minimised as you are not towing the van yourself.
What should I do if there are issues during the booking period?
If any mechanical issues arise during the hire period that do not require roadside assistance- you’ve locked the keys in the caravan, the air conditioning isn’t working, or a slightly over zealous child has swung off the bathroom handle- we encourage you to immediately notify the owner. If the issue worsens due to delayed reporting, you may be held responsible for any resulting damage. For issues with accessories like pumps, awnings, or hot water systems, should be reported to the owner within 12 hours. If any problem remains unresolved for over 24 hours, you can reach out to Camplify Support via Live chat and our team will happily assist you. You and the owner may agree on compensation if it is necessary or refer the issue to Camplify for dispute resolution. (See our Dispute Resolution Policy)
Is there any more information on delivery?
Sure thing! Check out our blog article on Delivery bookings.